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SHIPPING LOCATIONS
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| Services | Delivery Time | Cost | Free Above |
|---|---|---|---|
| Standard | 3-7 Working Days | CHF 8 | CHF 100 |
| Express | 2-5 Working Days | CHF 14 | CHF 150 |
Despatch times
Our despatch times are estimates, and sometimes deliveries may take longer. Please note, working days do not include weekends or bank holidays.
Order before 3pm BST Monday to Friday and your order will be processed same day!
UK pre-12 Next Business Day DPD delivery is available Monday-Thursday. Weekend Pre-12 delivery is likely but not guaranteed.
Order before 3pm BST Monday to Friday and your order will be processed same day!
During busier periods it can sometimes take up to two working days for your order to be shipped. Orders placed on Friday, Saturday and Sunday, may only be shipped on Monday.
Delivery times may take longer around Bank Holidays & Public Holidays (Christmas, New Year etc).
Delivery times may take longer around Bank Holidays & Public Holidays (Christmas, New Year etc).
INTERNATIONAL SHIPPING
We aim to offer shipping options for most countries and are constantly updating the available options. If you're unsure on whether we ship to your country, check the available list in the dropdown or contact our customer support team here
Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Greece, Hungary, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Vatican City.
Please order directly from our European website if you live in the Republic of Ireland.
AFRICA
Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
ASIA
Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam
NORTH AMERICA & THE CARIBBEAN
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominican Republic, El Salvador, Grenada, Guatemala, Jamaica, Montserrat, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Mexico
SOUTH AMERICA
Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
OCEANIA
Cook Islands, Kiribati, Nauru, New Caledonia, New Zealand, Norfolk Island, Solomon Islands, Timor-Leste, Wallis & Futuna
TERRITORIES
Mayotte, French Southern Territories, South Georgia & South Sandwich Islands
We currently do not offer shipping to the following countries:
Afghanistan, Central African Republic, Cuba, Haiti, Iran, Libya, North Korea, Somalia, South Sudan, Syria or Yemen.
We apologize for the inconvenience and are working with our shipping partners to restore service as soon as possible.
Unfortunately in some instances we cannot ship to specific countries. This is due to the unavailability of shipping couriers who can transport orders from our UK warehouse to these destinations.
We understand how frustrating this can be, and we deeply regret any inconvenience caused. Please know that we are continually working to expand our shipping capabilities and hope to serve you in the future. If you have any questions or need further assistance, please reach out to our support team here
Additional Information
We aim to offer shipping to most countries and are continually expanding our delivery options. Find important details around delivery issues, returns to sender, and international duties and taxes. If you’re unsure whether we ship to your country, please check the available list at checkout or reach out to our customer support team.
Please inspect your parcel as soon as it arrives.
If the outer packaging appears damaged, you must:
Take clear photos or a video before opening the parcel
If you do open the parcel, ensure the entire unpacking process is video recorded
Failure to provide photo or video evidence may mean we’re unable to assist with any claims.
If your item is defective, damaged, or incorrect, contact us within 24 hours of delivery so we can assess the issue and resolve it promptly.
Please note:
If your shipping bag is damaged, you must record a video before opening
Free shipping may exclude military bases, islands, and the Scottish Highlands
If a delivery attempt is unsuccessful and your parcel is returned to us as Return to Sender (RTS), the courier charges us a handling fee.
In these cases:
The RTS handling fee will be deducted from your refund
This applies if delivery fails due to incorrect address details or no one being available to receive the parcel
To avoid RTS fees, please ensure:
Your delivery details are accurate
Someone is available to receive the parcel at the address provided
Any communications from the courier are addressed and not ignored
EU Orders
EU orders are shipped from our UK distribution centre using trusted international couriers.
Duties and taxes are covered on orders up to €150
For orders over €150, additional duties and taxes may be charged upon delivery
United States
US orders have all duties and taxes included.
Australia
Australian orders under $1,000 AUD are duty and tax-free.
Other International Destinations
For all countries not listed above, duties, taxes, and customs charges are not covered and may be applied by local authorities upon delivery.
These charges:
Are determined by the destination country’s customs office
Are the responsibility of the recipient
Must be paid in order for the parcel to be released and delivered
We recommend checking your local customs regulations before placing an order to avoid unexpected charges.
No hidden fees - just smooth shipping. Need help? Reach out to us here Contact Us.